01Acceptance of Terms
These Terms of Service form the agreement between TDXVOICE, LLC, described here as the Company, we, or us, and the person or organisation described as the customer or you. By requesting a quotation, placing an order, using the dispatch works website, or operating any service the Company delivers, you agree to be bound by this agreement.
Please read these terms carefully before you begin. They cover the supply of voice dispatch consoles, radio-over-IP gateways, push-to-talk networks, recorded line management, talkgroup scheduling, and interop bridge systems. They also describe the limits of responsibility that a professional engineering business can fairly hold.
If you do not accept a single clause, do not use the service and do not place an order. A request to cancel an existing service after delivery is governed by the termination section of this agreement, not by the withdrawal doubt of a first read. Where a separate signed master agreement exists between the parties, that document controls any conflict with these terms.
02The Services We Provide
The Company supplies engineering services for the coordination of fleet and field voice traffic. The full catalogue includes voice dispatch consoles that let an operator manage several talkgroups at a desk; radio-over-IP gateways that carry live audio across a data network; push-to-talk networks that put fast, reliable voice on the air; management of recorded lines with a trustworthy archive; scheduling of talkgroups across a working week; and interop bridge systems that join separate radio worlds for a shared incident.
Each service is delivered under the exact scope written in the confirming order. The Company also supplies related support, training, configuration, documentation, and maintenance where the order or a support plan includes them. A description on the public website is an invitation to enquire, not a binding guarantee of every detail.
The Company may improve a service, retire an unused feature, or adjust a configuration, and where such a change affects the delivered work the Company gives reasonable notice. The customer always receives the core function promised, exactly as the order records it.
03Eligibility
The services of the Company are aimed at professional fleet operators, emergency agencies, businesses, and field crews. To place an order you must have the authority to bind the organisation named on the order, and you must be old enough under the law of your home region to make a valid contract.
If you use the service on behalf of a company, a public agency, or another organisation you confirm that you hold the power to accept these terms for that organisation. A person who misstates their authority may be held to the promises they make.
The Company may decline a request, or require extra checks from an order, where the customer country, the nature of the traffic, or a legal restriction makes the work unsafe or impossible to carry out. A decline is explained and the Company does not keep a customer waiting in silence.
04Account and Responsibilities
Where a service creates an account, the named holder is responsible for the security of the sign in details and for every action taken under that account. The customer must keep contact data current, tell the Company without delay when a password is lost or suspected of theft, and ensure that only cleared staff reach sensitive panels.
The customer controls who may patch a call, hear a recorded line, or change a talkgroup schedule. Where the Company is told that a person has left a team, the Company does not guess at the access change — the account holder must set the new limits clearly.
An account that is shared carelessly or left open to a former worker is the responsibility of the holder who let the situation develop. The Company reports unusual access but does not police every login on behalf of a customer who has chosen not to.
05Quotes, Orders, and Acceptance
A quotation from the Company is an invitation to order and is valid for the period written on it or, if none is stated, for thirty days. A quote is based on the channels, sites, and scope a customer has described, and any later change to that description may change the price.
An order is accepted by the Company only when a written confirmation is sent, or when the Company begins the ordered work that a reasonable person would see as acceptance. No earlier silence, estimate, or preliminary note forms a binding contract on its own.
Each confirmation records the agreed scope, the fees, the delivery milestone, and the contact for the project. The customer should check a confirmation right away and raise any error within five working days so that the record matches the bargain from the start.
06Fees, Payment, and Invoicing
Fees are shown plainly before an order is placed. The Company bills for hardware in a dispatch build at delivery or on the agreed milestone, and bills for ongoing service such as recorded lines or a standing watch in advance at the start of each term. All sums are payable in the currency named on the invoice within the payment window the invoice records.
Late payment may pause further delivery, but a short delay does not end the agreement by itself. Interest on an overdue amount, where the law allows it, runs at the rate that governs the customer home state after proper notice, and the Company gives notice before any interest is added.
Taxes and duties that the law places on the service are added to the fee where the Company must collect them. Wireless authority fees, spectrum licence costs, and antenna siting charges that belong to a specific site are itemised separately and follow the owner of that site.
07Dispatch and Voice Delivery
Voice dispatch is delivered to the standard a careful engineer would achieve with the radio and network the customer supplies. Audio from a radio-over-IP gateway is carried in near real time across the customer data path, and the Company works to keep delay low enough for natural, safe conversation on a shared working channel.
The Company does not promise a range that the terrain and the customer antennas cannot reach. Repeater coverage is set by the sites and power the customer operates, and where the Company advises on an antenna the customer decides where the mast stands and what it carries.
Interop bridges join the systems the customer names and opens when a cleared operator patches the circuits. A bridge is a working tool for a shared incident, and once the traffic clears the operator closes the link as the agreed procedure directs. Every element of voice delivery is tuned to keep presence, clarity, and honesty on the wire.
08Customer Content and Voice Records
A dispatch archive is full of your work, not ours. The customer owns its calls, its logs, its talkgroup names, and any voice audio created under its account. The Company acts as the holder and caretaker of those records for the life of the service and returns or deletes them as the account directs at the end of the term.
By placing voice on the service the customer affirms that it has the right to record and to share that voice, that its staff and its community have been told recording happens where the law demands, and that the customer will keep the archive inside the rules of its own operation and its own region.
The Company will never trade a customer archive, publish a recorded crew call, or hand a line to a stranger without the customer authority. The plain rule is that your words stay yours, kept safe behind keys that only you and the clearest team hold.
09Recording and Documentation
Where recorded line management is supplied, the Company captures the start of a call, applies a secure timestamp from a reliable clock, and files the audio against the talkgroup and account from which it came. The archive is built so a reviewer can search by time, by channel, and by crew, and can hear the exact exchange alongside a readable log.
Recording rules follow the instruction of the customer operator. The customer chooses which lines record, how long the file lives, and who may reach the replay. The Company provides the dial, but the customer hands the schedule to the team.
Accurate documentation accompanies every recording setup. Retention guidance, a custody trail, and a plain note of who may open the vault are confirmed in writing, so that a line you rely on for a dispute or an audit can stand straight when it is asked to.
10Acceptable Use
The services are tools for lawful, honest coordination. The customer must not use a Company circuit to break a law, to interfere with another radio user, to transmit without the authority the spectrum needs, to trespass on a licensed channel, or to carry a call that endangers a person.
Equally forbidden is abusing the Company systems: probing for a weakness, spamming the works, trying to reach an account that is not the operator, uploading a harmful file, or using the service to store or stream anything outside the ordinary dispatch purpose.
Where a fair review shows such misuse the Company may suspend the account at once to protect the network and the people on it. A suspension for misuse is explained in writing, and a mistaken or accidental holder is given a straight path to put the matter right.
11Access and Security
The Company guards the deck access to your dispatch system. Each account holder receives credentials that are granted on a need basis, restricted to the few who must reach the panel, encrypted in transit, and revocable the moment a role changes.
The customer answers for its own network edge. Where a gateway must cross the customer internet, the customer keeps its own router, firewall, and radio infrastructure safe, and reports any sign of a break so the Company can help contain it before it spreads.
On the public site the Company applies current transport security, regular backups, and careful logging. Neither side can promise a world without risk, but both sides promise care of the gates they each hold, and a prompt, honest word when a gate shows a crack.
12Availability and Support
Public support reached through the contact page is answered during working hours shown there. Support for a delivered radio or network follows the support plan or the term of the order, and the level of that plan states how quickly a fault is picked up and how it is carried through to a fix.
The Company aims for a dependable dispatch network but does not promise the impossible: weather, a power cut, a severed carrier cable, or a fault in equipment from a vendor third party can interrupt any circuit. Where such an event strikes, the Company acts to restore the lane as soon as the cause is reachable and keeps the customer informed as the work turns.
The quickest route to help is the dispatch desk at memo@tdxvoice.hair or by telephone on +16074004556. A serious, live incident on a public safety lane is answered ahead of a general enquiry, because on the bay not every call waits in the same queue.
13Maintenance Windows and Changes
Planned care keeps a network honest. The Company may stand down a component for a short, announced window to apply a fix or an upgrade, and gives as much notice as the task allows. Emergency changes that protect a live bay are made at once and reported afterwards without hiding what moved.
Where a change touches the customer configuration, the Company records the before and the after so nothing is lost and everything can be explained. A customer operator who may prefer no change on a given night can set a preferred window, and the Company honours it where the calendar allows.
Improvements that raise quality without breaking a contract are delivered without fanfare. A version that alters the look of a console or the behaviour of a recording rule is announced, described, and confirmed before it lands on a working floor.
14Intellectual Property
Everything the Company builds and documents for its own craft belongs to the Company, unless a written order gives it to the customer. This covers the console software, the gateway firmware, the configuration model, the drawings, and the words on this page. The customer receives a licence to use these for the purpose of the ordered service, not a transfer of the underlying rights.
Customer work stays with the customer. Logs, voice, talkgroup names, and operating records that ride on the service are your property, and the Company does not claim a stake in your business by holding them for you.
Neither side copies the other protected material beyond the task the order names or beyond a fair use that the law allows. A brand, a label, or a manual of either party is used only where the work genuinely needs it and then with its owner in mind.
15Confidentiality
Both parties keep the secrets of the other. A trade secret, an unpublished plan, a customer roster, an incident detail, or a private technical drawing that one side shares with the other for the task stays confidential and is used only for that task. This duty lives past the end of the agreement, because a secret does not stop being a secret when a signature dries.
Confidentiality is not a wall against the law. A record is disclosed where a court or a regulator compels it, and the disclosing side gives the other notice first where that is lawful and practical so the owner can try to shield the record.
A dispatch vault holds some of the most sensitive words a crew will ever speak. The Company treats that trust as the heart of the work, and asks the same loyalty in return for the way its own systems are built.
16Disclaimer of Warranties
The Company delivers its services with a standard of reasonable skill and care, and stands behind that standard. To the fullest extent the law allows, the services are provided as they stand, without a further warranty beyond what the order states, the law implies, or this agreement grants.
The Company does not warrant that a service will run without a single break, that every radio and network path the customer chooses will behave in every weather, or that no third party will ever find a way past a defence that the whole industry still shares. An honest engineering promise is different from a magic one.
Where a law of the customer home state cannot be waived and grants protection the sections above would remove, that law governs. Nothing in this section removes the rights that the law will not let a person sign away.
17Limitation of Liability
To the extent the law allows, the total responsibility of the Company for any claim arising under or in connection with this agreement will not exceed the fees the customer paid the Company for the service in the twelve months before the event that gave rise to the claim. Neither side owes the other for lost profit, lost data, or incidental or consequential damage that could not fairly have been foreseen when the agreement was signed.
These limits do not touch liability that the law will not limit, such as liability for death or bodily injury caused by negligence, for fraud, or for a gross breach where a court refuses to hold it back. Where the limit cannot stand in full it shrinks only as far as the law forces and no further.
The customer agrees that spreading risk across both sides is fair: the price of a service reflects these bounds, and a business that wanted the Company to carry the whole weight of an entire field operation would owe a price no dispatch floor could pay.
18Indemnification
The customer will defend, hold harmless, and indemnify the Company against a claim by a third party that arises from misuse of the service by the customer, from the customer content placed on the network, or from a breach of this agreement by the customer. The customer pays the reasonable costs and any final, non appealable judgement of such a claim.
The Company will give the customer prompt notice of a covered claim, reasonable help in defending it, and the chance to take the lead, so that a claim is not settled against the customer interest in its absence.
This obligation does not cover a claim that stems from a fault of the Company alone or from the combination of the service with something the Company never supplied. Each side answers for its own part of the wire, as a careful partner should.
19Third Party Services
The work may depend on gear and services the Company does not make, such as a radio brand, a carrier lease line, an antenna tower, or a cloud host. Those third parties keep their own terms, and where a fault or a delay traces to them the Company passes on the benefit and the limits of the third party backing to the customer where the law allows.
The Company chooses third parties that carry a reasonable record of reliability. When a chosen vendor fails, the Company works to move the traffic or to claim from the vendor so the customer does not stand alone at the edge of a broken lane.
A link on the public pages to a standards body or a manufacturer is there to help, and pointing at it does not make that owner part of this agreement. Their separate terms rule their own pages.
20Term and Termination
An ongoing service runs for the period the order or support plan names and renews for the same period unless a side gives written notice before the renewal date that it wishes to stop. A one off dispatch build ends when the ordered work is delivered and paid.
Either side may end this agreement on written notice where the other side breaks a material term and does not cure the breach within thirty days of a clear notice describing it. A side in serious breach of a core duty, such as a payment that is withheld or a misuse that endangers the network, may be ended on shorter notice.
On any end to the agreement, the rights and duties that by their nature outlive the bargain, including the intellectual property, confidentiality, indemnity, warranty disclaimer, and limitation clauses, remain in force.
21Suspension of Service
The Company may suspend a service without ending the agreement where a danger to the network, a verified court order, a failure to pay a due and undisputed invoice, or a clear misuse of the service makes suspension the only safe step. Suspension is kept as short and as narrow as the cause allows.
Before a suspension for convenience is considered, the Company gives the customer the notice the cause permits and the chance to correct the matter. A suspension that follows the customer own fault is announced and explained, and the service is restored without delay once the cause is cleared.
A customer who believes a suspension is wrong may reach the dispute lane at the contact details here and will receive a straight answer carried by the same honesty that carries a crew call.
22Data at Termination
When an agreement ends, the customer may download its own logs and voice archive while the account is still open. For thirty days after the end the Company holds the archive in place so a final pull is possible, and the customer may ask for a transfer in a common format.
After that settlement window the Company deletes or returns the customer data that is not needed to settle a bill or to meet a legal duty. A copy that the law still forces the Company to keep is stored apart and is not used for any other end.
Deletion at the Company is read as removal from the live systems and the ordinary back up cycle within a reasonable window. The customer is told when the clean up has finished so that nothing is left to guess at.
23Governing Law and Disputes
This agreement is governed by the laws of the State of Utah, United States, without regard to the conflict of law rules that would send the matter elsewhere, and to the extent federal law applies, by the law of the United States. The federal and state courts of Utah carry the sole jurisdiction over a dispute that the parties cannot settle together.
Before any dispute is taken to a court, both sides meet through a senior representative to try to settle the matter in good faith for a reasonable period. This early talk costs little and often saves both sides the weight of a longer fight, and it binds neither side if it fails.
The parties each consent to the personal jurisdiction of the courts named here for any claim that survives the settlement talk. A dispute over a single recorded line is settled by the same calm that settles a working shift.
24Severability
If a court of proper authority holds any clause of this agreement to be invalid, illegal, or impossible to enforce, the rest of the agreement stands. The invalid clause is read down to the smallest extent that keeps its spirit, or is struck, and the remainder still binds both sides.
A clause that a court removes because it is too wide is replaced where possible by the closest lawful version that matches the original intent. This section keeps a single weak link from snapping the whole chain of a fair bargain.
The failure of either side to insist on a clause at one moment is not a signing away of that clause for the next. A right not pressed today is still a right tomorrow unless it is expressly waived in writing.
25Entire Agreement
These terms, together with the confirming order, any signed master agreement, and any annex the order names, form the whole agreement between the parties about the services they cover. They replace the earlier talk, brochure phrase, and email that never made it onto the page.
No claim rests on a statement that is not written in the order or in these terms. The customer relies on its own judgment of what a service will do, and a remedy is limited to what will not fit through the written bargain.
Any amendment to this agreement is binding only when it is signed by both parties or agreed in a written change order that records the words both sides accept. A casual note that neither side intends to sign does not rewrite the contract.
26Assignment
Neither side assigns this agreement, or any part of it, without the written consent of the other, except that the Company may assign the agreement as part of a merger, a purchase of its business, or a reorganisation, and the customer may assign the account to a wholly owned affiliate or to a new owner of its fleet. A consent to a delegation is not a consent to each later one.
A side that wants to transfer the account gives notice so the receiving party accepts the standing duties, keeps the data safe, and does not lose a single recorded line in the handover. No assignment lets a party duck a duty it already owes.
An assignment made without the required consent is void for that purpose, but either side may step back into the agreement and continue as if the flawed move had not happened.
27Force Majeure
Neither side is liable for a delay or a failure to perform that flows from a cause beyond its reasonable control, such as an act of God, a natural disaster, a war, a major power cut, a carrier outage, a strike, an official restriction, or a failure of the general internet that no vendor can repair.
A delay caused by such an event extends the time for performance by the period of the delay. The affected side tells the other as soon as it can see the event, keeps both sides informed as the cause turns, and returns to the work the moment the path is clear.
Where a cause of this kind runs longer than a fair working period and no end is in sight, either side may end the part of the agreement that the cause still blocks, without penalty but without keeping a hold on work that will never come.
28Notices
Any notice under this agreement is sent in writing to the contact the other side has named and is treated as given on the day it is sent by a reliable channel. A notice to the Company goes to the dispatch desk at memo@tdxvoice.hair or by post to 4297 S 600 W, Ogden, 84405-3553, United States (US).
Either side may update its contact for notices with a written note, and the new lane governs once the other side has had a reasonable chance to receive the change. A notice is not hidden by being slipped into a file nobody reads; it is sent where the parties actually talk.
Email is a fast and practical lane for most notes, and the parties agree it satisfies a written notice requirement for all but the few steps the law insists be on paper. A notice about a dangerous stop of service is both emailed and telephoned, because a crew that is waiting should never rely on a single wire.